The Philippines' online travel site. Great travel stories start here.Easier flights, hotel, and travel booking. Cheap international flights from Philippines. Travel booking made easy
Frequently Asked Questions

ABOUT

What is tripmoba?
tripmoba will be the Philippines’ first complete online travel portal, where you can book flights, accommodations and packages. Learn more about how we came about by checking out our About Us page.
 
Is this website for Filipinos only?
While tripmoba.com is proudly Philippine made, the website is open to all travellers within, to, and from the Philippines!
 
What makes tripmoba different?
Unlike most online travel agencies (OTAs), tripmoba offers a one-stop website to cater your travel needs. Once complete, our website will allow you to purchase flights, hotels and accommodations, land and other mode of transportation services, and packages. All of these at the convenience of online booking and payment! Lastly, with the growing dependence on online information, tripmoba will also offer Guides which can aid you in planning your next exciting getaway, food trip, or R&R.
 
I run a travel-related company. How can I partner with you?
We’d love to work with you. Please reach out to us by sending an email to partners@tripmoba.com with information on your company.
 
 
YOUR ACCOUNT

Why should I sign up? Can I purchase without logging in?
While everyone has the option to browse and purchase without creating an account, tripmoba.com will be able to offer its full potential to you as a member. Your account can:
-    securely store your passenger/travel information for convenience on your next purchase
-    write Guides, display your Bucket List and place you’ve been
 
Do I need to pay any membership fees?
Creating an account is absolutely free!
 
How do I sign up?
On the upper right corner, click the Sign Up link and input all mandatory fields. A valid email address is required, and must be verified. You also have the option to sign in with your Facebook or Twitter account. Simply click on the Log In link and choose either of the two. tripmoba does not store your passwords for any of these social network sites.
 
How do I recover my password?
Click the link beside “Forgot Password?” Input your email address and follow the procedures indicated on a system-generated email.
 
 
GENERAL/BOOKING/PURCHASE
 
I purchased a flight/hotel/package on your website. Can you help me with getting a visa to the Philippines?
We are looking forward to welcoming you into our country! Unfortunately we do not process visa application from a foreign national who wants to visit the Philippines. You may refer to the website of the Department of Foreign Affairs  for more information.
 
Do you offer senior citizen discounts/airline employees/hotel member cards/government officials?
Should you wish to avail of these discounts, please call the airline/hotel directly. For experience packages, no further discounts are offered unless noted on the details.
 
Can I refund?
Please bear in mind that some flights/hotels/packages are on a book and buy basis and may not be eligible for a refund. If you are unsure of the restrictions of your purchase, please contact our customer experience officers to check this for you.
 
How can I make special requests on my bookings?
For any special requests such as baby needs, PWD assistance, dietary restrictions, and smoking rooms, please contact and confirm with the supplier (airline/hotel/resort) directly.
 
How do I reach you?
Please visit our Contact Us page to see options in contacting our team.
 
 
PAYMENTS
 
Is this website secured?
We put security as our top priority, using the SSL (Secure Socket Layer) encryption. Rest assured that your payment information is secured. We are offering various options for payment for your convenience and peace of mind.
 
How can I pay?
Through the check out process, you will be prompted to choose between the following options:
- Major credit cards
- Dragonpay
  > Internet banking. Please note that you must have previously enrolled Dragonpay as a valid merchant for your online banking account. Please contact your bank to know more about enrolment of Dragonpay.
  > Over the counter payment at selected local banks
  > Over the counter non-bank payments
 
How can I request for an official receipt?
Please email us at team@tripmoba.com to request for your official receipt. Kindly include your full name, account email address, and a contact number that we may reach you at.
 
Can I use somebody else’s credit card?
It is possible to use a third party credit card. However, please bear in mind that airlines, hotels and other suppliers may require you to present the credit card or a valid authorization for the use of the credit, for security purposes. Please check directly with the supplier on the required documents.
 
FLIGHTS

What are eTickets?
Most airlines issue electronic tickets (eTickets), which can be printed out on plain paper. This eliminates the need for paper tickets previously issued by airlines. eTickets are more convenient as there is no need to pick up paper tickets from airline offices, and that it can be reprinted in case you misplace your copy.
 
Why can’t I book multi-city trips?
We apologize for the inconvenience; we are still working on providing multi-city itineraries on our system.

How much is my baggage allowance?
Baggage allowances vary per airline. Your tripmoba eTicket itinerary receipt will indicate your allowable baggage check-in allowance either by weight (kilograms) or by piece.
 
Can I change my flight?
We understand that your plans may change.  For fully unused tickets with departures of more than 72 hours, please contact us and we will review change policies and any applicable penalties and fare difference. For partially used tickets and urgent changes, please contact the airline directly.
 
How can I cancel my eTicket?
If you wish to cancel your eTicket, please contact us. We will review cancellation penalties with you and advise of any applicable refund.

My flight got cancelled.  What should I do?
In case of flight cancellations, please reach out directly to the airline to facilitate rebooking or refund of your flight.
 
EXPERIENCES
 
What are Experience Packages?
tripmoba aims to give you experiences to treasure, rather than a place to visit. Our Experience Packages are designed to give you destination plus activities to make your trip worthwhile.
 
How can I redeem my voucher?
To redeem, you may contact our customer care representatives by phone or email to provide your preferred dates. We strongly suggest doing so as soon as you have dates in mind, even just after your purchase, to secure a confirmed booking. Once confirmed, tripmoba will send you a confirmation email. Please note that no reservation is confirmed until you receive a confirmation email. Inquiries over the phone either direct with the property or through tripmoba are not considered valid confirmation.
 
Click here to see your activities